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Hi there and welcome
What exactly happens when you try to access your Skype account?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Sorry? I only see
"I have put i"
ok, when the password ***** ***** recognized, what's the exact message you receive?
ok, use my link below please to reset your password
Once done, use this new password ***** sign into your account.
Let me know the results please.
ok, but did it let you reset the password?
ok, you need to wait 24 hours as you tried to many times before coming to me.
In 24 hours you can use the link I gave you and reset the password ***** use this new password
I will mark this question to remain open so
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit
You are... you just have to wait 24 hours as instead of coming here you tried to fix it yourself which put the lock on it.
You use the link I gave you in 24 hours again Katherine...
It is a pity you say I did nothing to help you, when you need to see this is the solution to your issue.