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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 37548
Experience:  Over 15 year experience in Email Systems and Programs
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I have a skype account with all my contacts & pictures. I

Customer Question

I have a skype account with all my contacts & pictures . I can no longer access it!
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens when you try to access your Skype account?

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
I have put i
Expert:  Richard replied 1 year ago.

Sorry? I only see

"I have put i"

Customer: replied 1 year ago.
I have put in several,password & none are recognized. I did have a contact page on my iPad with pictures . I want that back.
Expert:  Richard replied 1 year ago.

ok, when the password ***** ***** recognized, what's the exact message you receive?

Customer: replied 1 year ago.
That the password & email are not in their system
Expert:  Richard replied 1 year ago.

ok, use my link below please to reset your password

https://login.skype.com/recovery

Once done, use this new password ***** sign into your account.

Let me know the results please.

Customer: replied 1 year ago.
It is now telling me I cannot log in again for 24 hours!!!!
Expert:  Richard replied 1 year ago.

ok, but did it let you reset the password?

Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.

ok, you need to wait 24 hours as you tried to many times before coming to me.

In 24 hours you can use the link I gave you and reset the password ***** use this new password

I will mark this question to remain open so

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you

Customer: replied 1 year ago.
Well I'm no better off & $36. Poorer!
Expert:  Richard replied 1 year ago.

You are... you just have to wait 24 hours as instead of coming here you tried to fix it yourself which put the lock on it.

You use the link I gave you in 24 hours again Katherine...

It is a pity you say I did nothing to help you, when you need to see this is the solution to your issue.