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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My apple iCloud email is not working & the connection doctor

Customer Question

My apple iCloud email is not working & the connection doctor just spins yet my email says I'm connected to the internet. What do I do my iCloud has not worked for 2 weeks?
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 year ago.
Expert:  Cody replied 1 year ago.

looks like payment had failed for that

Customer: replied 1 year ago.
I fixed card update on my end
Customer: replied 1 year ago.
Let's do this by phone call me
Expert:  Cody replied 1 year ago.

can you request again?

I'm not able to phone call we can chat within remote assistance

Customer: replied 1 year ago.
What do I need to do next
Expert:  Cody replied 1 year ago.

Can you request remote assistance again like you did before on bottom left?

Expert:  Cody replied 1 year ago.

I have sent you an offer.

Expert:  Cody replied 1 year ago.

Need any more help with this?