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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I just got a new computer yesterday and I use Yahoo mail; I

Customer Question

Hello sir; I just got a new computer yesterday and I use Yahoo mail; I put the right password ***** said it was wrong to give them my phone number and they would text me; problem is I do not have text. Can you help?
Submitted: 12 months ago.
Category: Email
Expert:  Byron replied 12 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you unable to log in to you new PC using your Yahoo! email address?

Customer: replied 12 months ago.
address is ok password ***** ***** worling
Expert:  Byron replied 12 months ago.

Thank you. Is this a Windows 10 computer?

Customer: replied 12 months ago.
Expert:  Byron replied 12 months ago.

Since this is a new computer would it be OK to reset it and you could

start over fresh?

Customer: replied 12 months ago.
start over what?
Customer: replied 12 months ago.
are you talking about the browser?
Expert:  Byron replied 12 months ago.

Reset, meaning a re-install of Windows where you would set it up again just like when you first turned it on.

Customer: replied 12 months ago.
no in fact I want to cancel this period I have Geek Squad I will call them just take me off the free trial please I have already paid for Geek Squad
Expert:  Byron replied 12 months ago.

ok

Expert:  Byron replied 12 months ago.

I'll forward your request to customer service.