How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

It showed up empty! My folders are gone, all is gone... as

Customer Question

JA: Hi. What is your issue regarding?
Customer: It showed up empty! My folders are gone, all is gone...
JA: How long has this been going on?
Customer: as of this morning...
JA: What troubleshooting have you tried?
Customer: rebooted, changed password, checked settings...
JA: When did you last reset your username and password?
Customer: just password: before this morning I might have reset it yesterday
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Skype seems to be frozen
Submitted: 12 months ago.
Category: Email
Expert:  michelleclive replied 12 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 12 months ago.

let me know the problem a bit more in detail.