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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I had to do a recovery and created a new password. When I

Customer Question

I had to do a recovery and created a new password. When I log into my email account
using the new past word, all my old files in the in basket disappeared. How do I recover
these files?
Bill ****
Submitted: 1 year ago.
Category: Email
Expert:  Yvette replied 1 year ago.

Hello. What is your email address?

Customer: replied 1 year ago.
Expert:  Yvette replied 1 year ago.

Would you like to use Premium Services so I can remotely connect to your PC?

Customer: replied 1 year ago.
Not really. I just want google to reinstall my old files.
Expert:  Yvette replied 1 year ago.

OK. I won't be able to assist you further without seeing what's going on with your computer. If you have the same email address your emails should still be available.

Customer: replied 1 year ago.
Thanks Yvette.
Expert:  Yvette replied 1 year ago.

You're welcome. Thanks for using Just Answer.

If you changed your mind about remote support please reopen this question.