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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have forgotten my gmail password and cannot seem to get

Customer Question

i have forgotten my gmail password ***** cannot seem to get sent verification code. it says to contact my provided yet google is my provider. my accounts are active on 2 devices but need to set up on new computer. is there a help email for gmail?
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

What problem are you having with having the code being sent?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
When i go to Gmail sign in - i enter my email address and then click forgotten password. i then go to page to verify text, then it takes me to page to say contact provider when google IS the provider
Expert:  Jason Jones replied 1 year ago.

What comes after the @ sign in your email address?

Customer: replied 1 year ago.
otisproductions.com.au
Expert:  Jason Jones replied 1 year ago.

In that case, you will have to reset the password ***** the Com.Au domain.

Customer: replied 1 year ago.
But isn't that separate - my emails counts are with gmail
Expert:  Jason Jones replied 1 year ago.

That is not what Gmail is telling you.

Customer: replied 1 year ago.
They say contact domain IT administrator. I even did that, re-set password ***** domain name but when I tried to sign in on gmail it obviously did not work
Customer: replied 1 year ago.
Are you there?
Expert:  Jason Jones replied 1 year ago.

Yes. I'm here. You will need to contact the IT admin of the domain.

Customer: replied 1 year ago.
I have. But my email accounts are set up with gmail
Customer: replied 1 year ago.
Can I contact gmail for help?
Expert:  Jason Jones replied 1 year ago.

What did the IT admin of the domain tell you? At this point, they are the only ones who can resolve this.

Customer: replied 1 year ago.
They say the email hosting is connected to google - they have checked MX configuration
Customer: replied 1 year ago.
Also, as I asked before - how can I contact Google?
Expert:  Jason Jones replied 1 year ago.

I am sorry, but they will be the only ones that can solve this. You will not have any luck contacting Google.

Customer: replied 1 year ago.
you are unable to help me.
Customer: replied 1 year ago.
Are you unable to help me?
Expert:  Jason Jones replied 1 year ago.

I am not your domain's IT administrator. He or she is the person who has access to the accounts and can resolve the problem.

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