How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

When I try to connect through the Icon it wont connect it

Customer Question

when I try to connect through the Icon it wont connect it says good by
JA: How long has this been going on?
Customer: all morning
JA: What troubleshooting have you tried?
Customer: I tried computer check mirosoft optimition it completed then optimazed
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: dell deskjtop
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Which program are you having this issue with?

Please reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

I have also sent you a minimal offer for remote service now, which will allow me to connect directly to your screen and work on solving your issue. Once you accept the offer, further directions to connect will show up on this page. If you would prefer for us to troubleshoot on this page instead, no issues - please reply back to me below.