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Hello and welcome to JustAnswer, I look forward to assisting you today. This may be due to your antivirus software. Try disabling that and see what happens.
My apologies for the delay Jenny. You should never run two antivirus programs at the same time as that will definitely cause a conflict. All you need to do open Control Panel and go to Programs and Features. Once you open that both antivirus programs should be listed there. As far as Outlook is concerned, you would need to submit that as a new question for assistance. Let me know if you have more questions.
What you are seeing is an automated request for Premium Service and not something coming from me. You can simply ignore it and I can continue to assist you as I have been. Please let me know if you would like to continue.
I will send you an offer if you would like to proceed.