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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My Outlook software will not open. The message in the blue

Customer Question

My Outlook software will not open. The message in the blue square goes to start and gets hung up on processing.
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

What's the version of Outlook, e.g. 2010, 2013, etc. you are using?

May I connect remotely to your screen to troubleshoot the issue with you now?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
2016 and 2010
Customer: replied 1 year ago.
I want to end the session. how much do I owe you?
Expert:  Bryan replied 1 year ago.

You will owe us nothing if you choose to end the session; I'll go ahead and request a full refund for you in this case. If you are uncomfortable with doing a remote session, no issues at all - please let me know and we can troubleshoot the issue on this page itself. Thank you.

Expert:  Bryan replied 1 year ago.

We have an A+ rating with the Better Business Bureau:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Our remote session will be 100% secure, and will allow me to connect to your screen and troubleshoot the Outlook issue; you will be able to see exactly what I'm doing during the process as well. If you are still uncomfortable with this, please let me know and I'll close out this question and request a full refund for you now.