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Pete, Computer Expert
Category: Email
Satisfied Customers: 18113
Experience:  CISCO certified computer and networking expert
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I 't remember my password. My recovery email and phone no

Customer Question

I don't remember my password. My recovery email and phone no longer valid, I have a new recovery email and a new recovery phone number and can't change those. I need help!! I can't use 2 step verification. Since I can't access my account, I can't answer frequently emailed contacts. I don't have any idea when I set up my gmail. it was years ago. I have my gmail account synched with another email (hotmail)but have a continuous errors associated with my gmail. I would rather just delete this gmail account and start over with a new one, but I don't want to lose all my contacts or have to re-enter all of them and somehow inform all of them with the change. If possible, I would like a phone call with a real person or online with a real person to resolve this issue.
Submitted: 1 year ago.
Category: Email
Expert:  Pete replied 1 year ago.

Hello Melanie,

Welcome to JustAnswer!

I am Pete, and I'll be happy to assist with your question.


There are only two options available to regain access to a Google account: doing a Password ***** and submitting the Account Recovery Form.
If a Password ***** (first link) isn't successful, then use the Account Recover Form (second link).

This page will help you through the account recovery process:

For information about account recovery (includes a link to the Account Recovery Form) see:

Kindly rate my service 5 stars at the top of your question page if my answer is helpful so I am rewarded for my time; tips greatly appreciated :)
Alternatively, please reply back if you need further assistance.

Expert:  Pete replied 1 year ago.

Hi, just checking in on your question, do you need any further assistance?