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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am a current grindr subscriber with regular as well as

Customer Question

I am a current grindr subscriber with regular as well as extra, yesterday the regular disappeared from my I phone with my messages. the extra is still on . tried several at least 10 time to log on thru the help site to no avail. reset password ***** wouldn't allow my acess. im on my laptop now cause faster to type my situation . my email address is***@******.*** the password ***** changed and wont let me log in is thegambler. need you to restore.. it now comes up on my phone next to the extra. with pics and my bio but cant open mine new pics/bios or old chats best to reply to my deeregunner @ on my I phone hope u can help this has been a frustrating and time wasting two days
Submitted: 1 year ago.
Category: Email
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosign


Lets take this one step at a time.

Basically you are not able to login to your GRINDR that correct?


If so, when did you first notice it?

Did you do a password ***** JUST BEFORE you were unable to login anymore?


Have you ever had this issue in the past?

The iPhone app, is the issue, and what version is your iphone, and waht version of iOS are you using? The current verison is 9.x.x

Customer: replied 1 year ago.
Yesturday but only the regular one extra still ok no password ***** I couldn't they said to change gave me a temp one ja123 still didn't work. Not in the past I phone 6s don't know version
Customer: replied 1 year ago.
The reg site is now up on my phone but won't open like the extra does open
Expert:  Quiksilver07070 replied 1 year ago.

regular and extra, do you use to seperate usernames for each of these?

Is regular its own account.....and extra its own account?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Both were [email protected] .com
Expert:  Quiksilver07070 replied 1 year ago.

Sorry for the delay.


So, if you used the same email for 2 seperate accounts to login, how do you distinguish which account you are loggng into?

Can you choose to login to regular, or extra?