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I inadvertently deleted all emails, including those that had

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been saved in folders. Can...
I inadvertently deleted all emails, including those that had been saved in folders. Can they be restored?
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
7/15/2016
Email technician: Jason Jones, Computer Technician replied 1 year ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,359
Experience: 10+ years of work experience.
Verified

Hello,

I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Customer reply replied 1 year ago
gmail.com
Safari
Email technician: Jason Jones, Computer Technician replied 1 year ago

If you look in your Trash folder, are the emails in there? If so, select them all and then choose to restore them to the Inbox. Did that help?

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Customer reply replied 1 year ago
They are not in trash
Email technician: Jason Jones, Computer Technician replied 1 year ago

Click the All Mail link. Are they located there?

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Customer reply replied 1 year ago
No. I ha looked there as well.
Email technician: Jason Jones, Computer Technician replied 1 year ago

If they are not in the Trash, there is absolutely no way to retrieve them. I am sorry to be the bringer of bad news. Please, log out of Gmail, log back in, and verify that they are indeed gone.

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Customer reply replied 1 year ago
Ok. I have done that as well. Was trying to figure out why I cannot send emails from my iPad. They always bounce back as having been refused by the server - guess I missed both boats.
Email technician: Jason Jones, Computer Technician replied 1 year ago

Are you able to view your emails on a computer?

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Customer reply replied 1 year ago
No. Not there either. However, I can send emails from the computer, but not iPad.
Customer reply replied 1 year ago
have I subscribed to something or is the $42. charge just for this conversation?
Email technician: Jason Jones, Computer Technician replied 1 year ago

You only were subscribed if you signed up for it. The charge is a one time fee of $42.

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Email technician: Jason Jones, Computer Technician replied 1 year ago

On the iPad, from the home screen, tap Settings > Mail, Contacts, Calendars > and choose your gmail account. From there, choose to edit the settings. What is shown in the Outgoing Server area?

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Customer reply replied 1 year ago
Ok - will take a bit.
Email technician: Jason Jones, Computer Technician replied 1 year ago

Thank you.

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Customer reply replied 1 year ago
Gmail SMTP server
Email technician: Jason Jones, Computer Technician replied 1 year ago

Okay. What is shown for the SMTP server?

Which port is used?

Is SSL enabled?

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Customer reply replied 1 year ago
Will look
Email technician: Jason Jones, Computer Technician replied 1 year ago

Thank you.

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Customer reply replied 1 year ago
is on. Do not see port information
Customer reply replied 1 year ago
Server port 993
Email technician: Jason Jones, Computer Technician replied 1 year ago

Okay. What is the server name?

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Customer reply replied 1 year ago
ssl is enabled
Email technician: Jason Jones, Computer Technician replied 1 year ago

What is the server name?

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Customer reply replied 1 year ago
Gmail SMTP Server
Email technician: Jason Jones, Computer Technician replied 1 year ago

It just says GMAIL SMTP Server? Please, change that to: smtp.gmail.com

The port should also be changed to: 465

Once that is changed, save the information and attempt to send another email.

What were the results?

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Customer reply replied 1 year ago
Doing that now
Email technician: Jason Jones, Computer Technician replied 1 year ago

Thank you.

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Customer reply replied 1 year ago
port changed to 465
Am not finding a way/place to change name of server
Email technician: Jason Jones, Computer Technician replied 1 year ago

You need to change the server name. If you cannot, then you can go ahead and just delete the whole account on the device. After it is gone, add the account again.

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Customer reply replied 1 year ago
Ok. Will try that. Did not know that was safe to do. Thank you for your help.
Email technician: Jason Jones, Computer Technician replied 1 year ago

Thank you.

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Customer reply replied 1 year ago
Deleted the account and reestablished it. Server name unchanged.
Customer reply replied 1 year ago
I did add the server name you gave me and turned it "on" so if the other one does not work, hopefully it will rotate to the one I added
Customer reply replied 1 year ago
Am too tired to wrestle with this any further tonight. Thanks for your help.
Email technician: Jason Jones, Computer Technician replied 1 year ago

Thank you.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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