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I'm sorry about the issue. Is there any error or message?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I will be the person helping you today.
I can help you in one of two ways:1) We will communicate back and forth on this page.2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.
In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.
As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.
If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.