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Russell H.
Russell H., Computer Support Specialist
Category: Email
Satisfied Customers: 10779
Experience:  Proud to have been getting computer technicalities into working order since 1988.
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My email seem to want to respond...please tell me what I

Customer Question

My email seem to want to respond...please tell me what I need to do
Submitted: 1 year ago.
Category: Email
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What email is it? What problem symptoms do you observe happening, please?

On what platform (Windows PC, or Apple computer, or handheld device of Apple iDevice or Android smartphone type) is it happening?

Customer: replied 1 year ago.
Android phone. Was on the computer at the library and now my email has decided not to open and have trouble on the Android...ugh!!!!!����������
Expert:  Russell H. replied 1 year ago.

I'm sorry to hear that.

What happens when you tap on the app that allows you to view your email?

Customer: replied 1 year ago.
I couldn't retrieve my emails on my Android phone
Expert:  Russell H. replied 1 year ago.

Can you sign in to your email account and view emails, even if not recent emails?

And, can you see any recent emails, or none since a certain time and date (if you can see any emails) ?

Customer: replied 1 year ago.
No I just keep getting notices that I can't retrieve it
Expert:  Russell H. replied 1 year ago.

Did you change your email password ***** at the library?

Customer: replied 1 year ago.
Expert:  Russell H. replied 1 year ago.

Then you need to change your email password, for your email account, as stored in your email app on your handheld.

And, what app do you use to access email?

If it seems to have no name, you will need to access its settings. E.g. at the upper right, the triple-bar icon perhaps, after you have opened the email app.

Change the stored password ***** your email account, there in the settings in the app.

Customer: replied 1 year ago.
Still showing a problem with my E-mail
Expert:  Russell H. replied 1 year ago.

Restart your Android phone.

Be sure you changed *all* stored passwords for both Read-ing email, and for Send-ing email, for your account configuration on the Android phone, and that should make it work, if the stored passwords are the new password, to the letter, and observing UPPER-CASE and lower-case distinctions.

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