How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sandy Your Own Question
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6175
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

I need help the problem iam having is i have email i click

Customer Question

hi i need help the problem iam having is i have email i click on the mouse it start to load and then it stop please help me
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

A. Is it a desktop computer?

B. Have you disconnected the mouse and re-connect it again.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Expert:  Sandy replied 1 year ago.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ce10962b-956e-4770-abca-c2fd4e3a28db

Scroll down on that page and click "I Agree".

Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 1 year ago.

Please follow the steps provided or reply back to me at the box given below.

Customer: replied 1 year ago.
it a laptop
Customer: replied 1 year ago.
that is my private details and what else do you need this the frist i have hsd to get help with my laptop thank you for your help
Expert:  Sandy replied 1 year ago.

I will help you over secure remote session.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ce10962b-956e-4770-abca-c2fd4e3a28db

Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 1 year ago.

Is it a Windows based laptop or mac? Are you still there? Please reply back to me. Thank you.

Expert:  Sandy replied 1 year ago.

Is it a Microsoft Windows based laptop or a mac computer?

Please follow the steps given below:

Try to use another browser like Mozilla Firefox or Google chrome to load your emails.

If you do not have Mozilla Firefox or google chrome, you can download/install them first.

Expert:  Sandy replied 1 year ago.

Hi, Please reply back to me at this page.

Have you tried to use another browser like Mozilla Firefox or google chrome?

Expert:  Sandy replied 1 year ago.

Have you tried to use another browser like Mozilla Firefox or google chrome?

If you like secure remote session, please accept my secure remote session offer. Thank you.

Related Email Questions