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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have had to reinstall my chrome browser and now I cannot

Customer Question

I have had to reinstall my chrome browser and now I cannot access my gmail account. My user id is***@******.***. When I go to the account page, I get the message that this is not my account. Please help me access it. Thanks .
Submitted: 1 year ago.
Category: Email
Expert:  Isaac Franklin replied 1 year ago.

Hi, my name is ***** ***** i will be assisting you today.

What operating system are you using? Windows 7,8,10 or a Mac?

Customer: replied 1 year ago.
Windows 7
Expert:  Isaac Franklin replied 1 year ago.

This is optional, not mandatory.

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Expert:  Isaac Franklin replied 1 year ago.

Can you tell me the exact message? Does it say not found, doesnt exist, been deleted, invalid credentials etc?