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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I'm using the Edge as my web browser; however, I cannot open

Customer Question

I'm using the Edge as my web browser; however, I cannot open or download PDF files. What do I have to do to make this happen?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I connect with you to troubleshoot this issue directly?

Regards,
Martin

Expert:  Martin replied 1 year ago.

Eugene?

Expert:  Martin replied 1 year ago.

You can reply to me using the chat box at the bottom of this page.

Type a message then click Send

Customer: replied 1 year ago.
How do I access your response? Your email tells me that I have a response. However I cannot seem to access it. I would like an answer rather quickly I have all day to wait here
Expert:  Martin replied 1 year ago.

Simply stay on this page and my replies should update automatically unless you're on a tablet or phone.

Are you contacting me from the computer with the problem?

Expert:  Martin replied 1 year ago.

Click on View Offer and see if you can accept the remote session so I can connect with you directly and resolve the problem for you