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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to access my mail waiting to be sent folder. How

Customer Question

I am trying to access my mail waiting to be sent folder. How do I do that?
JA: How long has this been going on?
Customer: I am presently out of town and cannot find a category to click on other than New, Old, Sent, etc. I never had a problem while at home.
JA: What troubleshooting have you tried?
Customer: None
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thank you.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  Cris replied 1 year ago.

Hi, thanks for using I am Cris.

Can you tell me what email service you are using? Also, are you using Outlook?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Cris replied 1 year ago.

Are you accessing your AOL email from the same computer?

Customer: replied 1 year ago.
Expert:  Cris replied 1 year ago.

Can I offer you remote support so I can look into your issue. It is tough to asses the issue you are facing.

Customer: replied 1 year ago.
No thanks. Good bye.
Expert:  Cris replied 1 year ago.