Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
What are you using? A phone, tablet, pc? What is the name/brand of the device?
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
What app are you using, gmail, iphone mail, andropid mail, outlook etc?