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Hi James, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you still able to use your new Windows 10 computer despite the password *****? Or are you now unable to use it?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Can I remotely access your computer so that I can perform the recovery on your computer screen while you watch?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I understand your concerns and respect your decision regarding remote access. Let me just perform the recovery for you.
If the phone number you listed is the one you registered on your MS account, you shall receive a code. Please give me that code.
Hi, how is it going? Did you get a code on your mobile phone?
I am still waiting for the code that Microsoft should have sent you on your mobile phone ending in 4071.
Did you get a code?