How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Thank you me with my initial problem back in April was

Customer Question

Thank you for helping me with my initial problem back in April for which was paidfor as far as I could understand. However why am I be charged a monthly membership fee? Couldn't work out how to ring you.12 April Membership(###) ###-####A $56.00
12 May " " $56.00
29 May " " $56,00
3rd July Pending " Credit $56.00At no time was I aware that I had asked to be a member.
Sincerely ***** *****
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.

Hi Joan,

I am very sorry about your issues. Please visit this link before for the procedures on how to turn OFF your subscription or membership:

If you have other concerns, please let me know.

Best regards,


Related Email Questions