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Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Can you please tell me about your email service provider? Microsoft hotmail/yahoo/gmail or other.
May I provide you phone support($14) or remote support for this issue.
If yes, please reply back to me at the box given below.
Once you accept Live discussion via phone, your number will appear on my screen and I will be able to call you. Please accept this offer once. Thank you.