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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9794
Experience:  Computer Technician
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I cannot seem to get rid of my e-mails on my IPhone - I have

Customer Question

I cannot seem to get rid of my e-mails on my IPhone - I have tried using trash and they re-appear. I've then tried trashing the trash and they still re-appear. HELP!!!
Submitted: 1 year ago.
Category: Email
Expert:  Randy Computer Tech replied 1 year ago.

This sounds like you are deleting from the device but not the e-mail server. Login to your email provider's website and delete the email messages you want to delete. Make sure they are removed from the trash/delete mail folders as well. The results should sync to your iPhone. There will also be a setting in the servers advanced settings that let you delete from the iPhone and will delete from the server when that action is set up.

Expert:  Randy Computer Tech replied 1 year ago.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Customer: replied 1 year ago.
Randy I did what you told me to do and deleted everything from my Verizon account on my computer, then did the same on my IPhone. All 3500 plus e-mails are still on my IPhone and I don't know what else to do. Therefore your answer did not help me. AVerizon says it's an Apple issue and you say it's a Verizon issue. I am left with no help. Please reply.