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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Have not been able to send or receive emails days. Please

Customer Question

Have not been able to send or receive emails for several days. Please advise.
Thanks,
Geoff Leonard(###) ###-####
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Could you please let me know the part after @ in your email id that have the issue for example @ yahoo.com?

Are you using any email application to access this email account,if so which one (Microsoft outlook,Windows live mail,Mozilla Thunderbird...)

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 1 year ago.
bigpond.net.au
Incredimail
Windows 10
Expert:  John replied 1 year ago.

Thank you for the details.

Are you able to access your bigpond email using web browser (Edge,Internet explorer,Firefox...),if not please click on this link and see if you can login successfully :- https://www.my.telstra.com.au/myaccount/home

let me know

Expert:  John replied 1 year ago.

Sir please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 1 year ago.

Sir checking to see whether you still need my help.

Sincerely,
John

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Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your email let me know when you could be online i will help you fix the problem.