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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I use Thunderbird to login to Outlook. Since yesterday, I

Customer Question

I use Thunderbird to login to Outlook. Since yesterday, I keep getting the foll msg:
Sending of password ***** user***@******.*** did not succeed. Mail server responded: Authentication failure: unknown user name or bad password. [Error="ProxyNotAuthenticated" AuthResult=0]
Also, I tried logging into Outlook using a browser. I am able to but all messages are returned as undeliverable.
Please help
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello Gopal, welcome.

Looks like you may have changed your password ***** your account is locked.

We can resolve that via a remote session.

Let me know when you're ready to begin.

Kind Regards,

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