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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to send or receive email on windows live mail. Error

Customer Question

Unable to send or receive email on windows live mail. Error message says my password ***** How do I recover password ***** change it.
Submitted: 1 year ago.
Category: Email
Expert:  Jason Fenoglio replied 1 year ago.

Hi my name is ***** ***** I can assist. Have you tried resetting your password ***** Brighthouse yet?

Customer: replied 1 year ago.
but their mail system is webmail which I do not want. I want my old windows live mail restored but I don't remember the password.
Expert:  Jason Fenoglio replied 1 year ago.

Typically the webmail option provided to customers use the same password ***** their e-mail accounts. It should be the same password. What is your e-mail address?

Expert:  Jason Fenoglio replied 1 year ago.

It does not look like the Secure Assist went through. We can still work through the issue in the chat window.