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I have had this e-mail address for15years and now you tell…

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I have had this e-mail...
I have had this e-mail address for15years and now you tell me it does not exist in your system user name is***@******.*** password *****@35 now you have everything to set me up
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
6/28/2016
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 45,395
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome John

Do you still have services with Comcast that you pay for?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Email technician: Richard, Email Systems Specialist replied 1 year ago

Can you please return to your question here John?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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