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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I need to ask new password every time I have signed out of

Customer Question

I need to ask for a new password ***** time I have signed out of my e-mails
JA: When did you last reset your username and password?
Customer: Doing it every day but the account does not accept it
JA: What troubleshooting have you tried?
Customer: Not any
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I did not complete the 'Survey form' that was send out a while ago
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, can you tell me for which email service this is for, and whats the message you get when you fail to sign in?

Customer: replied 1 year ago.
Yahoo mail I received an 'Yahoo Mail Survey form' during the beginning of June which I omitted to complete and my account has been de-activated on the 10th of June
Expert:  Richard replied 1 year ago.

So now when you try to sign in, you get the error your account has been deactivated correct?

Customer: replied 1 year ago.
I do manage to get into the mail account by asking for a new password ***** but the yahoo account on my mobile is not accessible even with using the given password
Expert:  Richard replied 1 year ago.

ok, but I still need to know from you the exact message you get when it fails

Customer: replied 1 year ago.
Besides your 5 dollar fee - another 39 dollars has been taken off my credit card - how can I get it back?
Expert:  Richard replied 1 year ago.

ok, ill forward the request to customer service for a refund which will close this question for any further correspondence.

All the best

Customer: replied 1 year ago.
Message on mobile:***@******.*** password ***** ***** Please try again
Customer: replied 1 year ago.
exact message you get when it fails:***@******.*** password ***** ***** Please try again (message on mobile)
Expert:  Sandy replied 1 year ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

For prices details, please contact our customer care team:


I'm from tech department.

Can you please explain the issue.

Thank you.

Customer: replied 1 year ago.
Hi Sandy, It is not possible for met to contact your Customer Care Center on US/Canada1.***-***-**** an additional 39 dollars?? has been taken off my credit card - could you please forward this request to them ask them to refund it