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Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent the request for remote service. Please accept it then follow steps here to connect with me. Thanks
No problem then we can continue here. What is your Yahoo email address? Thanks
Please type me the complete number that ends in 84
a messsage has been sent to you with a code in it, type that code to me here.
Is this a cell phone number?
Can you power your phone on and off and then see?
Let me know.
Before you contacted us, did you already try requesting a code?
I am not sure about the red line it could be a virus but from my side the request went fine. I would suggest that we wait 48 hours before re-trying. They may have put a block in place to prevent further attempts from requesting the code.