No, you are not being charged again. It is a reminder for people who prefer that method only.
If the above didn't work, (please ensure you used both links, 'in order', not just the shut down utility link.
it has to be done by using the first link, then the second) there can only be a couple of more reasons it may
be doing this.
If your hot keys are enabled, it may be that your keyboard 'thinks' that is the command you are hitting. You
can disable them by doing the following for Windows 10 by following this link:
Please read at the bottom of this article as it will tell you the hotkeys you will be losing as well so you can make
an informed decision if this is right for you.
Also, have you tried using another keyboard and/or mouse?
If you are on a laptop, the sensitivity may be up way to high.
There is always the option of uninstalling and reinstalling the program as well. You can do this for windows 10
by using this step by step guide from AOL on this link:
If all else fails and you have tried all of these resolutions to no avail, you can contact AOL about this as well by using the link below:
Their number is *****
They will respond in 24/72 hours for email, so the number may be faster. Nothing in their help section reflects this issue. Only hotkeys and hardware possibilities. If the hardware/hotkeys are not helping, this may be on their end if it is only happening in AOL.
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