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U have had a gmail a/c 3 years but dont seem to be able to

Customer Question
U have had a gmail...
U have had a gmail a/c for over 3 years but dont seem to be able to open it
The email address is***@******.***
Can u help please
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
6/20/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 38,526
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Is there any error or message when accessing your gmail email address at the gmail.com website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 1 year ago
not that I can see
Wndowsxp I think
To morrow may be better around 12noon Sydney time please as my secretary will be in & she knows more
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

I can help you right now. Can I connect remotely to your computer and fix this issue directly for you right now?

Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 1 year ago
please
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=dbd86f3f-74d4-4999-abb5-4513f34521de

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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