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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Father of Connor. He has two email accounts one which is

Customer Question

Hi, my name is ***** ***** father of Connor Williams. He has two email accounts one which is***@******.*** password CWbw12345 and the other which we have just found***@******.***
He is 12 years old and need to access this email account but says he has forgotten the password. My name and credit card is on his Xbox live account. How can I get or reset his password.
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I will try my best to help you

Is this***@******.*** linked with the Xbox live account?

Have you tried to reset the password ?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 1 year ago.

Also how did he used to access this***@******.*** email account is it using web browser (Internet explorer) or using email application ?

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 1 year ago.
No only [email protected] is linked I think.
I have tried to reset but he has filled in incorrect age etc God knows what else. The phone number which is attached to email I don't know but ends in 73
Customer: replied 1 year ago.
He attached Instagram, oovoo and snapchat to this email.....for safety reasons I need to access
Expert:  John replied 1 year ago.

Thank you for the details.

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

how did he used to access this***@******.*** email account is it using web browser (Internet explorer) or using email application ?

John

Customer: replied 1 year ago.
iPhone he accessed it I believe but uses oovoo on pc. I can get into oovoo cause computer knows password
Expert:  John replied 1 year ago.

If i give you remote support link can you open that on the windows PC where he accessed this hotmail so that i can check it directly and try to recover/reset the password.

It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

John

Expert:  Jess M. replied 1 year ago.

Hi Bradley, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Do you still need help with this problem?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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