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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am technologically challenged. I have Windows 7 with

Customer Question

I am technologically challenged. I have Windows 7 with Mozilla Firefox. When I click on the blue & orange globe to open all I get is my email page. When I move the cursor off the box, everything disappears. Please help me.
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

It sounds like you may have a virus, or else firefox is corrupted and needs to be repaired.

How long ago did this issue start?

And also, are you able to access the internet normally with internet explorer on the same computer?