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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Email
Satisfied Customers: 514
Experience:  Product Developer at Computer Science Corporation
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My AOL was hacked. I was instructed to change my password

Customer Question

My AOL was hacked. I was instructed to change my password ***** in doing so, I lost me contacts. Is there anyway t0 recover. I use Firefox on Mac 10.11.2
JA: How long have you had this issue with your A.O.L. account?
Customer: about 2 weeks
JA: What troubleshooting have you tried?
Customer: none. Just looking for the file in backup, but I do not know whee to look.
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  Bhavik Joshi replied 1 year ago.

Hi Welcome to JustAnswers

Expert:  Josh replied 1 year ago.


  1. 1. Go to, click the AOL Mail icon, and then sign on using your AOL Username and Password.
  2. Hold down the Shift key on your keyboard, and then click the Help link on the upper right of the AOL Mail window.


  3. On the AOL Mail System Summary window, next to Address State, click Reset.


  4. Close all open windows.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Bhavik Joshi replied 1 year ago.

Let me know if that works. Thanks Josh for your suggestion.

Expert:  Josh replied 1 year ago.

Please let me know if my steps do not work for you.

Expert:  Bhavik Joshi replied 1 year ago.

Sure Josh.

I will let you know.

Customer: replied 1 year ago.
This did not work. Unable to get to the summary page using shift help. There is no apparent help button. Only a drop down.
Customer: replied 1 year ago.
AOL fixed the problem. I would like a refund.
Expert:  Bhavik Joshi replied 1 year ago.

I am glad that your problem is fixed. Thank you for choosing JustAnswer.

For refund you can get in touch with customer service team.

Thank you ! Have a great day ahead.

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