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flopcat98, Consultant
Category: Email
Satisfied Customers: 9101
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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I can't get into my e mail. my e mail is

Customer Question

I can't get into my e mail. my e mail is ***************** It does'en't recognize my password. I live out of town and do not have cell service here, have to go into town to get it. I called a no. that said g mail help yesterday, *-***-***-*****. I asked to change my recovery mail, they said I needed to get security on my IP, but cost me $199.00 for a year. I'm a senior citizen on ss, can't afford it. thought this was a scam, so did not give my IP address. I need to be able to access my e mail. Help!
Submitted: 1 year ago.
Category: Email
Expert:  Isaac Franklin replied 1 year ago.

Hi, my name is ***** ***** i will be helping you today.

You are correct. That was a scam.

I may be able to help you recover your gmail account. Would you like me to help you directly onscreen verbally

or guide you via Secure Remote Assistance?

You did the right thing by not accepting what that company was offering you.

Let me know how you would like to proceed.


Customer: replied 1 year ago.
Expert:  Isaac Franklin replied 1 year ago.

Im sorry, i do not understand, 'couldnt'? Are you referring to getting into your gmail?

Customer: replied 1 year ago.
I````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````` couldn't get your answer,``````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````` paid $5.00 for nothing. Do not want the service. Please do not charge me.
Expert:  flopcat98 replied 1 year ago.

you need to go to this address and go through the recovery process.

it might give you other options such as sending to an email address but if the only option you get is sending a text to your cell phone you will have to get the phone to a place where it can get a signal to get the code.