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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can log on,forgot password. I am not that computer

Customer Question

I can log on,forgot password. I am not that computer knowable.Just got this one.
Submitted: 1 year ago.
Category: Email
Expert:  Chris L. replied 1 year ago.

Hello, Is this the password ***** your email or something else?

Customer: replied 1 year ago.
Try to log on to new computer
Expert:  Chris L. replied 1 year ago.

Ok is this a windows computer or a mac computer?

Customer: replied 1 year ago.
Mac
Expert:  Chris L. replied 1 year ago.

Ok and have you tried using a capital letter for the l? for example Ladyvet90

Customer: replied 1 year ago.
Sorry Windows
Expert:  Chris L. replied 1 year ago.

Ok, did you think the password ***** Ladyvet90?

Customer: replied 1 year ago.
Expert:  Chris L. replied 1 year ago.

Great, and did you write it down with upper or lower case letters? Because even one letter that is meant to be uppercase that you type in lowercase would be wrong.

Customer: replied 1 year ago.
can i just change it all together
Expert:  Chris L. replied 1 year ago.

We will likely need to get you logged in first, which version of windows do you have?

Customer: replied 1 year ago.
The latest
Customer: replied 1 year ago.
Check ms mccoy70
Expert:  Chris L. replied 1 year ago.

Go to the following link https://account.live.com/password/reset

See if you can reset your password.

Expert:  Chris L. replied 1 year ago.

This link will help you reset if you created a microsoft account when you set the computer up, something like***@******.*** for example