Need Help With Email? Ask Your Email Questions Online
Hello, Is this the password ***** your email or something else?
Ok is this a windows computer or a mac computer?
Ok and have you tried using a capital letter for the l? for example Ladyvet90
Ok, did you think the password ***** Ladyvet90?
Great, and did you write it down with upper or lower case letters? Because even one letter that is meant to be uppercase that you type in lowercase would be wrong.
We will likely need to get you logged in first, which version of windows do you have?
Go to the following link https://account.live.com/password/reset
See if you can reset your password.
This link will help you reset if you created a microsoft account when you set the computer up, something like***@******.*** for example