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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can't change the outgoing (SMTP) settings. The only choice

Customer Question

I can't change the outgoing (SMTP) settings.
The only choice is a drop-down menu of previously entered settings.
I get this message when I send:
Sending of the message failed.
An error occurred while sending mail: Outgoing server (SMTP) is unknown. The server may be incorrectly configured. Please verify that your Outgoing server (SMTP) settings are correct and try again.
Submitted: 1 year ago.
Category: Email
Expert:  sudipto_dutta replied 1 year ago.

Thanks for posting your question on, a global paid independent support site.My Name is***** you tell me the name of the program, which you use to access the emails?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are you there? The issue is that the Outgoing setting instructions don't match what I am able to try to enter.
Customer: replied 1 year ago.
11 minutes ago, I heard from -sudipto_dutta
Email technician
-nothing since. Should I continue?
Expert:  sudipto_dutta replied 1 year ago.

Sorry for the delayed reply, I am facing some technical issues. Please let me know the outgoing server, which you want to add.