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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have an account I can't access bc I kept attempting to

Customer Question

Hi I have an account I can't access bc I kept attempting to remember my password. I tried numerous times to submit info but it's not enough info and I can't remember info from 7 years ago especially a Xbox credit card I used which I don't have any more. I want to keep the same account bc I have my lawyer info and some other info on there . How can I reset if your asking info I can't remember?
Submitted: 1 year ago.
Category: Email
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

Which account do you need help with?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 year ago.
It's my msn account
Expert:  Jason Jones replied 1 year ago.

If you cannot recall enough information about the account, they will not let you recover it. Have you ever used the MSN account to purchase items with?