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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot download files sent via "we transfer". A message says

Customer Question

Cannot download files sent via "we transfer". A message says "download failed" safari cannot download the file". Also a message says that I can change default download in my settings. How do I do that? I enabled cookies, but it did not help
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Are you using a Mac or Windows PC?

Have you tried any other web browser to see if you can transfer using it?


Note: - Please reply using the box below.

Customer: replied 1 year ago.
Mac, mini pad
Idiotic question: how do I use another browser.
Expert:  John replied 1 year ago.

Please download Firefox using this link : - Once its downloaded install it then try to transfer using we transfer.

Let me know the result


Expert:  John replied 1 year ago.

Let me know if you have any trouble opening the link i gave above or installing it.


Customer: replied 1 year ago.
Downloading Firefox did not help as I cannot make it into default browser,apparently Apple does not allow it
What next.
Expert:  John replied 1 year ago.

Thanks for the update,In that case we can reset safari browser to do that please follow the instructions.

1.Open your Safari web browser then Click on Safari in your Safari menu, located at the top of your screen.
2.A drop-down menu will now appear. Choose the option labeled Reset Safari
3.A warning dialog will now appear detailing the items that will be removed.
4.Click the button on the dialog labeled Reset to complete the process.
Your Safari browser will now restart automatically after that try we share again and let me know the result.


Customer: replied 1 year ago.
Cannot find reset
Is it clear history?
Would help if you had mini pad as well so your suggestions used the same format
Expert:  John replied 1 year ago.

I believe its the same location in ipad too but if you want i can remote access to your iPad and do the necessary for you.It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.