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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Changed my yahooe-mail password and can not find my former

Customer Question

changed my yahooe-mail password ***** can not find my former e-mail, contacts or folders etc.
Submitted: 1 year ago.
Category: Email
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
compac computer windows 10
Expert:  Dustin replied 1 year ago.

Thank you.. And how did you normally and previously access yahoo?

Did you use an email program such as outlook, thunderbird, or windows mail desktop?

Or did you log directly in using your browser such as internet explorer or firefox or google chrome?

Expert:  Dustin replied 1 year ago.

Hello again, I havent heard back form you in a few days.

Did you still need help with this issue?

Dustin S