How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask rafalima87 Your Own Question
Category: Email
Satisfied Customers: 5
Experience:  Software Development Engineer II at
Type Your Email Question Here...
rafalima87 is online now
A new question is answered every 9 seconds

Disconnected from my tech How to reconnect? 5:01pm

Customer Question

disconnected from my tech ***** ***** How to reconnect? 5:01pm
Submitted: 1 year ago.
Category: Email
Expert:  rafalima87 replied 1 year ago.

My name is ***** ***** I'll be assisting you today. What is the problem you are having?

Customer: replied 1 year ago.
OMG...this is the 3rd time I've written this! I recently bought a Galaxy 7. I had aniPhone 4s. I want to transfer photos, contacts, etc. from iPhone to Galaxy. I cannot get into iCloud to retrieve info, even though I have CONTINUALLY reset my password, as per the prompts.
Customer: replied 1 year ago.
I need Apple ID and password ***** get into the cloud. The Apple ID I entered, I believe, was correct. I thought my password ***** too. That's what I've been resetting with no results.
Expert:  rafalima87 replied 1 year ago.

Do you still have access to the phone? Are all the pictures on the phone, or only on iCloud?

Customer: replied 1 year ago.
I think they're only on the phone. I do have the phone here.
Expert:  rafalima87 replied 1 year ago.

You can also install google photos app on the iPhone, this app can upload all your pics to the cloud securely and then you can access them on the Android. Have you tried this yet?

Customer: replied 1 year ago.
Rafael...any luck?
Expert:  rafalima87 replied 1 year ago.

Did you try google photos, it is a better app in my opinion to back up your photos. If so, were you able to get your photos?