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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have a problem where I can not get access to my Yahoo

Customer Question

I have a problem where I can not get access to my Yahoo account for a couple of years now.
When I try and get it re activated yahoo says that they have sent a confirmation message to my email account that I had 20 years ago. wich the company no longer exists
my name is Walter ****
my account is***@******.***
the default email account that messages are sent to that no longer exist is***@******.***
how can I get access to my yahoo account?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hi Walter,

It is most probable that the account was removed and given to someone else but we can perform a deep investigation on this if you like.

May I connect with you so we can troubleshoot this together?