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The first problem is in pixels. I set my pixels at 1366-768

Customer Question
aol changes back to 640...
The first problem is in pixels. I set my pixels at 1366-768 aol changes back to 640 -480 not allowing me a full screen
JA: How long have you had this issue with your A.O.L. account?
Customer: Two weeks
JA: What troubleshooting have you tried?
Customer: I have called tech support and they cannot understand. I have followed all their instructions. The ref # *****
JA: The email expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: The clicking on aol icon keeps making me go round in circles. I check the aol icon and it tells me to restart to download . I do that and I keep getting the same message I am on windows 10 and your old programs will not update.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
6/10/2016
Email technician: Richard, Email Systems Specialist replied 1 year ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 41,043
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me when this problem started please?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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