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I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Hello, I am Rylan and happy to assist. We did not get a response from you earlier, can you please type the response into the box at the bottom of this screen so that we can help you with your issue?