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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Ca nt access my account my code is yqkwx csa6q 96k4p 2tdud :

Customer Question

ca nt access my account my code is yqkwx csa6q 96k4p 2tdud
JA: Have you contacted anyone about your account?
Customer: no
JA: Tell me a bit more about what's going on so he can help you best.
Customer: you are sending me a email to access my account but I am not receiving
JA: Is there anything else important you think the Computer Technician should know?
Customer: ive had problems the last few days but everything is back on line bar Kaspersky account
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, it is your Kaspersky account? What is happening when you attempt to access to your account ? did you forgot the password *****?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I am not receiving emails from with info to correct the problem
Expert:  Mr.Med replied 1 year ago.
  • Please go to : https://my.kaspersky.com
  • Click on login then click on forgot password ? link
  • Type your email address and click continue
  • You will receive an email from kaspersky team
  • Follow the instruction to create a new password
  • Let me know the result
Customer: replied 1 year ago.
received emails but how do I get in to my account
Expert:  Mr.Med replied 1 year ago.

Did you follow the instructions you received from kaspersky?

Expert:  Mr.Med replied 1 year ago.

Did you create a new password ?

Expert:  Mr.Med replied 1 year ago.

Has everything worked out? do you still need help?

Expert:  Mr.Med replied 1 year ago.

Hi,

Has everything worked out, Do you still need help pleas?

Expert:  Mr.Med replied 1 year ago.

If you still need help please reply back to me

Thanks