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I need to Email to a few Gmail accounts and they are getting

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bounced from my Mdeamon Email...
I need to Email to a few Gmail accounts and they are getting bounced from my Mdeamon Email server. I have reverse pointers, a spf and a static public IP.
Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
6/6/2016
Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 275
Experience: Sr. Systems Engineer
Verified

Hi my name is ***** ***** I can assist. Just to understand this correctly, you are trying to send e-mails from your mail server and GMail is bouncing them back? Do you get an undeliverable message error and if so, could you post what it says on the chat window?

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Customer reply replied 1 year ago
Session 571173; child 0001
Parsing message <xxxxxxxxxxxxxxxxxxxxxxxx\pd35000030148.msg>
* From:***@******.***
* To:***@******.***
* Subject: Vet Force JW Marriott
* Size (bytes): 3542
* Message-ID: <[email protected]>
Resolving MX record for VetsGroup.org (DNS Server: 8.8.8.8)...
* P=001 S=002 D=VetsGroup.org TTL=(59) MX=[aspmx.l.google.com]
* P=002 S=000 D=VetsGroup.org TTL=(59) MX=[alt1.aspmx.l.google.com]
* P=003 S=001 D=VetsGroup.org TTL=(59) MX=[alt2.aspmx.l.google.com]
* P=004 S=003 D=VetsGroup.org TTL=(59) MX=[aspmx2.googlemail.com]
* P=005 S=004 D=VetsGroup.org TTL=(59) MX=[aspmx3.googlemail.com]
* P=010 S=005 D=VetsGroup.org TTL=(59) MX=[mailstore1.secureserver.net]
* P=010 S=006 D=VetsGroup.org TTL=(59) MX=[smtp.secureserver.net]
Attempting SMTP connection to aspmx.l.google.com
Resolving AAAA record for aspmx.l.google.com (DNS Server: 8.8.8.8)...
* D=aspmx.l.google.com TTL=(4) AAAA=[2607:f8b0:400d:c04::1b]
Attempting SMTP connection to [2607:f8b0:400d:c04::1b]:25
Waiting for socket connection...
* Connection established [2002:60ff:1fd5::60ff:1fd5]:52018 --> [2607:f8b0:400d:c04::1b]:25
Waiting for protocol to start...
<-- 220 mx.google.com ESMTP t128si4645798qkd.216 - gsmtp
--> EHLO mail.vasi.com
<-- 250-mx.google.com at your service, [2002:60ff:1fd5::60ff:1fd5]
<-- 250-SIZE###-##-#### <-- 250-8BITMIME
<-- 250-STARTTLS
<-- 250-ENHANCEDSTATUSCODES
<-- 250-PIPELINING
<-- 250-CHUNKING
<-- 250 SMTPUTF8
--> STARTTLS
<-- 220 2.0.0 Ready to start TLS
SSL negotiation successful (TLS 1.2, 256 bit key exchange, 128 bit AES encryption)
--> EHLO mail.vasi.com
<-- 250-mx.google.com at your service, [2002:60ff:1fd5::60ff:1fd5]
<-- 250-SIZE###-##-#### <-- 250-8BITMIME
<-- 250-ENHANCEDSTATUSCODES
<-- 250-PIPELINING
<-- 250-CHUNKING
<-- 250 SMTPUTF8
--> MAIL From:<*****@******.***> SIZE=3542
<-- 250 2.1.0 OK t128si4645798qkd.216 - gsmtp
--> RCPT To:<*****@******.***>
<-- 250 2.1.5 OK t128si4645798qkd.216 - gsmtp
--> DATA
<-- 354 Go ahead t128si4645798qkd.216 - gsmtp
Sending <xxxxxxxxxxxxxxxxxxxxxxxx\pd35000030148.msg> to [2607:f8b0:400d:c04::1b]
Transfer Complete
<-- 550-5.7.1 [2002:60ff:1fd5::60ff:1fd5] Our system has detected that this message
<-- 550-5.7.1 does not meet IPv6 sending guidelines regarding PTR records and
<-- 550-5.7.1 authentication. Please review
<-- 550-5.7.1 https://support.google.com/mail/?p=ipv6_authentication_error for more
<-- 550 5.7.1 information. t128si4645798qkd.216 - gsmtp
--> QUIT========================
= End Transcript =
========================
Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

It looks like your e-mail server is trying to send out with an IPv6 address, 2002:60ff:1fd5::60ff:1fd5. Do you use IPv6 normally on your servers?

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Customer reply replied 1 year ago
what is happening?
Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

It's saying that your mail is sending to Google with an IPv6 address and that the address does not have a pointer record associated with it. If your trying to send with IPv4, for example 23.210.12.180, the server will have to send traffic using it's IPv4 address.

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

What type of server operating system is running on your e-mail server?

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Did you need assistance to correct the issue?

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Let me know if you need any more help, I'll leave the ticket open for your response. If I was able to answer your question, please rate my service with the stars above with 3 stars or higher if I was able to provide you with excellent service. Otherwise, I will continue to work on your issue until you are satisfied.

Thanks,

Jason

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Customer reply replied 1 year ago
Do I get an answer?
Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Have you been able to see my responses before the last one about the IPv6 address?

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

It's saying that your mail is sending to Google with an IPv6 address and that the address does not have a pointer record associated with it. If your trying to send with IPv4, for example 23.210.12.180, the server will have to send traffic using it's IPv4 address.

What type of server operating system is running on your e-mail server?

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

Did you receive that information?

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

I want to make sure you a getting responses from me about my questions to resolve your issue. Are you getting my responses?

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

It seems there may have been issues getting my responses to you. I just want to make sure that you received my messages and to see if you still need help

Jason

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Email technician: Jason Fenoglio, Sr. Systems Engineer replied 1 year ago

I was just checking in again. Are you still having the issue? Is the IPv6 address still being used on you e-mail server? Let me know if you still need assistance.

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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 275
275 Satisfied Customers
Experience: Sr. Systems Engineer

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