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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Idont know my password

Customer Question

Idont know my password
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please for which service this password ***** ***** please?

Customer: replied 1 year ago.
I think I have a Microsoft account what is my password
Expert:  Richard replied 1 year ago.

Do you know the email address for your Microsoft account?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

Thanks

Do you have access to the cell ending in phone number 61?

If so what are the last 4 digits of the number?

Customer: replied 1 year ago.
2161
Expert:  Richard replied 1 year ago.

thanks

You received a text message with a code, tell me this code please.

Customer: replied 1 year ago.
never received any code
Customer: replied 1 year ago.
how long does it take
Expert:  Richard replied 1 year ago.

it should only take a few minutes, it comes as a text message, this is a cell phone number correct?

Customer: replied 1 year ago.
Ive been waiting for a very long time
Expert:  Richard replied 1 year ago.

ok, it looks like you may have entered the number in incorrectly when making the account, but try the process on this link please

https://account.live.com/password/reset

Let me know the rresults please

Customer: replied 1 year ago.
it cost me again and you did nothing
Expert:  Richard replied 1 year ago.

Nothing is costing again, and I have been doing things...

I gave you please a set of instructions to do Sharron, I am waiting on you to do this

Customer: replied 1 year ago.
I had no luck can you tell me how to correct the phone number
Customer: replied 1 year ago.
all I need is a code
Expert:  Richard replied 1 year ago.

You cannot until you access the account again

You will need to fill in this questionaire

https://account.live.com/acsr?rollrs=04

Please take the time to answer all questions accurately as its critical in order to regain access to your account.

Let me know the message it gives when you complete it please.