How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a gmail account, but I am writing about an account

Customer Question

My name is***** I have a gmail account, but I am writing about an account that I am trying to set up for my mother and father. So far I have it going, I have my computer defaulted for my personal email, and I can't figure how to open there's. So if you could look at the information and advise me where to go to get it completed I would sure appreciate your help. ***@******.*** is the gmail account I am trying to set up.
Sousa is name
desired email: ***@******.***
contact email: would be ***@******.*** or ***@******.*** (this is me)
Security question: Where was bonnie born?
Answer: Denver Colorado
Thank you very much
Bonnie Baker (###) ###-####
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you accessing the gmail account via your web browser Bonnie?

Customer: replied 1 year ago.
I am
Expert:  Richard replied 1 year ago.

Thanks Bonnie

When you are in the account, click on the circle in the top right and select Sign Out

This signs you out.

Then you can sign in using the correct account for your parents.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Related Email Questions