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Hi Anita, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What is the current version of Windows are you using?
Can I remotely access your computer so that I can directly assist you in preventing the Windows 10 upgrade?Please let me know by replying to me here so that I can help you further.
Hi Anita,If you still need help with this send a reply.Regards,Martin