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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have recently deleted a very important e-mail and would

Customer Question

i have recently deleted a very important e-mail and would dearly love to retrieve it somehow
JA: Just to clarify, what email service provider are you using?
JA: Huh?
Customer: what do you mean?
JA: What confuses you?
Customer: which email service provider am i using
JA: Tell me a bit more about what's going on so he can help you best.
Customer: i have recently deleted an email from a folder.i would like to retrieve it if is not in my recently deleted folder so i do not know where to look
JA: Is there anything else important you think the Email Technician should know?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Email Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

When did you delete it and did you delete it from your browser or an email client like Windows Live Mail?

Please reply using the box below.


Customer: replied 1 year ago.
i deleted it from my aol mail and did it about anhour ago
Expert:  Martin replied 1 year ago.

I will send you a quote in my next message to see if we can get this resolved asap

Expert:  Martin replied 1 year ago.

Review the offer, then, From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.